DM
Danita M

1 reviews | Active since Oct 2014

12 Aug 2017, 17:26

Worst service ever!!!

<p>There was no one to serve the customers at the cold meat section. I asked the one guy(worker from the bakery) to come and help but according to him he was buzy on his cellphone. I then called the manager and after I told her what happened she asked him and he said he was not on his phone. I then called another worker that saw and he admit he was on his phone. When the manager asked the worker to apologise, hesaid: I refuse!!! And she left the whole situation like that... I told her then I will go onsocial media, cause this is just unacceptable for me!! I then went on their Facebook page as well as 3 complaints on Pick n Pay website ... NO one got back to me!!!! I am shocked in the overall NO response fromPick n Pay!!!!</p>

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Replies (1)
Pick n Pay
Pick n Pay's reply12 Aug 2017, 17:34
Official

Good day Danita,

Thank you for taking the time to address your concerns with us.

Kindly accept our apologies for the bad service received.

We view this incident in a very serious light and do not condone this sort of behavior at our stores.

We appreciate your feedback and value you as a loyal Pick n Pay customer and are committed to improve continually on our service levels.

Kind regards,

Vanitha Venketas