SG
Sinead G

1 reviews | Active since Nov 2016

23 Nov 2016, 18:43

Worst service ever

<p>I am utterly disgusted by the service of the pick n pay mini market in Olympus Plaza. I have had enough if this now. Never in my life have j encountered such rude cashiers and staff. I have just come back from yet another horrible experience. The queues are always long due to some error or mistake made by an *********** cashier. I stood at the front till for about 10 minutes because there was a problem that no one knew how to fix. Then I moved to a different queue wherein the gentleman in front of me was having problems with his card due to the cashier choosing the wrong method of payment. This took another 10 minutes to fix. When I asked the cashier where the manager was, she rolled her eyes so far back into her head that she must have seen her own brain, then just threw her hands in the air pointing into God knows what direction simply answering "there". Which still didn't answer my question because the manager wasn't "there". The poor man was jumping around behind tills because he had to sort out all the problems caused by the *********** staff that he manages. I shop at this pick and pay for convenience, I have been a loyal customer and I frequent the shop often, but with that said, I will always pick friendly kind and helpful service over convenience. I am a student, and there are many other places at which I can spend my little allowance, but I choose this pick n pay because it is close by and convenient. If things do not change I will not be returning again. If I am made to feel uncomfortable or unwanted even only once more, you will have lost a very loyal customer that would have supported you for years to come. Fix this please. This happens to often in a business that is set up for success due to its convenience but it will fail as result of your unfriendly and *********** staff!</p>

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Replies (1)
Pick n Pay
Pick n Pay's reply24 Nov 2016, 14:41
Official

Good day Sinead,

Thank you for taking the time to write to us.

Please accept our sincere apologies for the poor service experience.

We value you as a loyal Pick n Pay customer and appreciate your feedback to enable us to improve on our service.

We are busy addressing this with the relevant management team.

Kind regards,

Vanitha Venketas