1 reviews | Active since Jun 2016

17 Oct 2016, 14:33

Worst Service ever!!

<p>Dont let the upgrated Pick n Pay in Newmarket fool you. Everything inside do look awesome, but the service from staff and the attitude to clients is PATHETIC. I have been there 4 times and all 4 was horrible!! First I went there, wanted to get a grilled chicken, i was told to wait 30min before they ready. walking around in the shop and returned after 30 min, standing waiting for serive over 35 min. NO ONE WILL EXPLAIN TO YOU to get a number on the left before they will assist you. When I asked the one lady why dont they explain this to clients, or atleast put a big sign to help clients she refused to answer me, she also keep giving me this disgusting look. She only assisted me after I called a manager. Went there again another day, same thing happened at the meet section, but this time there was no one to assist you, you stand and wait and wait and wait, they are all busy at the back with one huge conversation but they will look at you and refuse to assist you, same happened at the bakery section a couple weeks later. And this past weekend 15 October, we went through the express side of tills, the lady assisting us at the till was very rude, she never greeted us when we greeted her, when you ask her for plastic bags please she will give you a look that makes you feel so guilty because you asked for bags, she did not asked for our shoppers card and i offered it to her, she took the card out of my hands showing me that she is defenately not in the mood to assist us. Never smiled, and she did make sure that we feel uncomfortable shopping there. I can not say that all the ladies are like this, because if you go to the top tills at the cosmetic section, it is very hot there, but the ladies is always friendly there no matter what....I surely hope that Pick n Pay will sort out the staff with attitude problems, because if you keep going like this people will not support you anymore. I will defenately never shop there again and I will warn all my friends and clients not go there</p>

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Replies (1)
Pick n Pay
Pick n Pay's reply17 Oct 2016, 16:28
Official

Good day Yolanda,

Thank you for taking the time to address your concerns with us.

Please accept our apologies for the poor service received. We do not accept this kind of behavior at our stores.

We value you as a Pick n Pay customer and appreciate your feedback.

We are busy addressing this with management.

Kind regards,

Vanitha Venketas