Worst service ever

On Sunday the 29th of May we placed 2 ASAP online orders between 12h00 and 12h22 . The first order arrived about 14h30 with not a single item that was what was ordered.We phoned Customer service who put us through to the ASAP department only to be put on hold every time. My second order was delivered to the wrong address at 15h35 but i could not contact the driver as their was no contact details on his profile so back to customer service with no help. We figured out which pick and pay the goods was sent from so called the store. After phoning the store many times a worker called the manager who ensured we got our delivery just after 17h00. He was helpful and even gave his cellphone number as the lines were fuzzy . However i sent him picks of the items I ordered to ensure that the order was packed correctly that time around so it was very frustrating when one order came missing two items with one being a combo deal. when I whatts apped the manager his response was ..Ooh No and a sad emoji ...instead of saying he will sort it out. Emailed and phoned customer service since Monday but they keep putting me through to ASAP who doesn't answer.. the only response to the email was that they received the mail.