Worst service and short delivery for online purchase

I placed an order for online delivery, order # ********** 126. Yes, this is under my husbands name. First the delivery is late, tried phoning your call center, was put on hold every time, no one could give us an answer. Eventually, after 30 minutes of struggling to get someone to speak to us, the driver shows up late. Then there is a container missing. It was also written on the POD. I am so appalled by the service we received, we will never use your online service ever again. Please refund me asap and confirm when refund is processed. And please give your call center some proper customer service training. A lot of people are complaining about their incompetency. Listen to your market PnP, this is how you lose customers!