Worst retail outlet in South Africa

If no stars was a option then I would have done that. The level of disappointment I am feeling today. This has been coming for the past few months. Let's start with today. My children are having a party at home with their friends. I order from checkers and pick n pay at 3 pm today. Both received my orders and checkers delivered on time at 4pm. Pick n pay? 4 pm comes and goes 5pm I called and requested an update because I still haven't received my stuff and I know Jeffrey's bay closes. My app states delayed. The very friendly call centre agent told me that it shows the items were returned to the store. I ask why? Because on my side it hasn't left yet they are waiting for a driver. I screenshot because I know I'm gonna need proof with the time. 6pm I get a notification they are on their way with my order I screenshot again. 6 30pm my order gets cancelled and returned to store. This leaves 4 children at my house with No snacks because I chose to shop at pick n pay after many disappointments I give them another go. Then I get a notification stating my money will be returned 4 to 5 days. How is this client satisfaction????? This is ridiculous. It was too late to make another plan and tonight my children have no snacks. How ridiculous. This after a couple of months ago having a issue with my refunds never being paid into my account. I escalate it and a call centre agent emails me she apologised that they owe me 2300 rand in refunds. I wait and wait only to be told by another agent she made a mistake when I know it wasn't. Then I buy 2 jump suites at pick n pay wear them and fall in love with them. I wash them and they shrink I thought maybe it's the way I washed it so I go back and buy another one. The only one left.... I wash it by hand and hang it up and it shrinks too. I emailed and no help they escalated it to the store. Nothing has been done. I am disgusted and I will take my R10 000 a month else where.