WORST RETAIL COMPANY IN THIS HISTORY OF MANKIND- PICK N PAY

****TIEST EXPERIENCE WITH THIS COMPANY EVER!!!!!!! REFUND DUE FROM 25 JUNE AND NOT A SINGLE ACTION DONE!!! MY PURCHASE WAS ONLINE, THE MONEY WENT OFF MY BANK ACCOUNT BUT THE TRANSACTION DIDN'T GO THROUGH ON PICK N PAYS SIDE, I CALLED IN IMMEDIATELY AND WAS ADVISED THAT A REFUND WILL BE ACTIONED, AFTER 10 CALLS LATER IN THE SPACE OF 5 DAYS I WAS TOLD MY QUERY WAS OVERLOOKED AND WAS PROMISED EVER SINCE THAT IT WILL BE SORTED, IT WASNT. THEIR IT DEPT MESSED UP MY REFUND, I HAD TO GIVE ALTERNATE DETAILS WHICH WAS THEN OVERLOOKED BECAUSE PICK N PAY SAID MY BANK IS HOLDING THE MONEY WHICH A BANK LETTER WAS GIVEN TO ME TO SUBMIT FROM PICK N PAY. WHEN MY BANK REQUESTED INFO FROM PICK N PAY, THEY FAILED TO PROVIDE WHICH WAS NOW MOST FRUSTRATING AS MY CALLS WERE BEING IGNORED AND MY CONTINOUS EMAILS. I HAD TO DELAS WITH IMCOMPETENT MANAGERS LIKE SIYA SIAS- MADE PROMISES AND DIDNT EVEN RESPOND TO MY EMAIL AFTER HIM GIVING ME HIS EMAIL. THEN I WAS PASSED ON TO IAN- ANOTHER *********** MANAGER WITH THE STAFF OF FAWAZ, LEE, VUYO/LERATO AND FEW UNKOWNS ALONG THIS EXCRUCIATING JOURNEY. I SUCCUMBED TO THE REFUND BEING DONE TO THE SMART SHOPPER AND TO DATE THAT HASNT EVEN BEEN DONE. MY EMAILS TO THE PNP CUSTOMER SUPPORT GOES IGNORED AND MY PHONE BILL IS NOW HIGH BECUASE IF THIS BATTLE FOR MY REFUND.