WORST PRODUCT RETURN SERVICE EVER!

I have been a loyal customer of Pick n Pay for the last 5 years. I enjoy their great customer-specific deals and offerings.

Last year, I bought a kettle-and-toaster combo from them. I took great care of the product . Unfortunately, the toaster broke - an electrical issue where the wires in the middle didn't heat up anymore. I decided to take the combo back to the store where I bought it from (Pick n Pay Hypermarket in Northgate Centre). Upon returning the product (which was in a mint condition) together with the slip, the manager told me I cannot return the product or get a refund unless I return the box as well? What ridiculous response is that?! No one tells you when you buy a product to keep the box! I kept the slip since that is the important issue at hand when you want to return a product. No one keeps the box expecting to return a product if you plan to only buy an appliance once!

This was really a big disappointment! At other retailers, I have received way better customer care service in the past! This experience leaves such a bad taste - If Pick n Pay cannot correct this situation, they will surely lose countless loyal customers daily due to a simple fact of not being able to support their loyal customers when the need arises.

Pick n Pay, hope you can resolve this issue quickly!