MI
Mohamed I

1 reviews | Active since Jan 2012

06 Jan 2018, 20:35

Worst Pick 'n' Pay ever _ Rosebank

Rotten chicken (Halaal section) didn't realize they are stocking such rotten chicken till I went home and I was surprised as the meat was smelling and rotten. I use Icebags and I drove straight home which is 5 min drive. I can't believe this nonhealthy product.

0
Replies (2)
Pick n Pay
Pick n Pay's reply14 Jan 2018, 11:37
Official

Good day Prof. Mohamed,

Thank you for taking the time to address your concerns with us.

Please accept our apologies for the poor product quality.

We are addressing your concerns with our Corporate Brands Team. An email has been sent to you from our team requesting more information.

Kindly respond to the email with necessary information to enable our team to investigate further.

We value you as a Pick n Pay customer and welcome your feedback to improve our services.

Kind regards

Vanitha Venketas

MI
Mohamed I's update14 Jan 2018, 20:56
Reviewer Update
Good day. Thank you for your response. Although I acknowledge the receipt of your email on Sunday 14 Jan 2018 11:42 am, the original review was submitted on 06 January 2018 (i.e. 8 days prior to your response), and the the vast majority of information you're requesting in your email as impossible to recall: Name of the product: Barcode of the product: Best before date: Sell by date: Use by date: Production/manufacture date: Batch number: Quantity: Mass/size: Cost: The item was destroyed on the same day of purchase and its never been a practice to keep such info (except description and date and store of purchase). I am not seeking any compensation since the damage has already occured but also to request and response 8 days after such a "critical" incidence is another confirmation of my own belive in the below-the-averages services. This incidence may not reflect the true business of Pick 'n' Pay but definitely this store is way behind your Ads logo. We all busy, but priority is a s****. Thank you.