Worst Pick 'n Pay - Capricorn Park Muizenberg

Dear Pick ‘n Pay,

I’m extremely sad to say I will no longer be going to your Pick ‘n Pay outlet at Capricorn Park in Muizenberg.

This is by far, the worst run store I’ve ever had the displeasure to shop at. We’ve recently moved to Muizenberg and unfortunately, this is the closest Pick ‘n Pay. We’ve been loyal customers for my whole life but I have decided we will be shopping at Shoprite or Spar going forward.

The service, cleanliness and management of this branch is utterly appalling. Every time we go there, there’s an issue.

Issues experienced:

• Fridges aren’t working • Food is expiring on the same day of being purchased • Card machines out of order • Very poor communication - only informed when at the teller after standing in long queue that they’re only accepting cash. • Always out of stock, of basically everything • Store always looks dirty • Staff appear to have no desire to work there • Food as labelled for discounts, as in by 2 and only pay R50 but once home and slips are checked, these discounts/prices have not been app****.

I can see why this store isn’t put on google review as it must get the worst ratings. I feel it’s in your best interests to do a massive overhaul at this branch. Management clearly has no control over what’s going on and this is tarnishing your reputation. Those who can travel in the area, must surely be shopping elsewhere.

As stated, we will have to go to a different food chain as I can’t be left exasperated after every shopping trip. We are frustrated and disheartened that there seems to be no way of voicing our grievances but hope this reaches the right ears.

Honestly never thought I’d shop anywhere else but Pick ‘n Pay...

Regards,

Michael Oschmann