Worst pharmacy manager - Picknpay steeldale pharmacy

I went in today, the queue was long as usual. I asked to see the manager, she apparently was busy, I said I will wait and when she came out of her office(30min later), she was rude to me and told me to complain to Peter? Who is Peter? The staff at the pharmacy tried their best to help me, including a young lady named Nelly. If you could please assist the WORKING staff at the pharmacy with additional staff that work, unlike the manager, it will help. I do not understand how a pharmacist works from an office away from the patients, pathetic "Pharmacy Manager"