1 reviews | Active since Apr 2017

07 Apr 2017, 15:00

Worst pathetic service ever

<p>I would just like to let everyone know how incompetant pnp online services are. Placed order on monday for very important items that i needed asap. My brother had to buy it for me with his credit card and he is overseas.got an email to send them all my brothers details which i did 5 times. by wednesday i heard nothing from them and i phoned just for them to tell me sorry no email received delivery will be delayed.i then gave them the info over the phone and they promised delivery by friday between 8 and 13h00. Driver arrived here at 15h00 just to see that incomplete stock was delivered and INCORRECT stock and plus he had no invoice on him. I waited so long after R1500 was quickly taken from us just to receive not what i ask for. This is such bad service and i will recommend this online shopping to no one. I now have to wait who knows how long for the correct stuff that i need so URGENTLY .no one even had the decency to tell me sorry or we will make up for this horrible first time experiance. It sucks!!!!!!!!!</p>

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Replies (1)
Pick n Pay
Pick n Pay's reply07 Apr 2017, 15:56
Official

Good day Chantelle,

Thank you for choosing Pick n Pay and your recent online order.

Please accept our apologies for the poor online service received.

We are busy addressing your complaint with our online team. We have been advised that the store was not able to print your invoice at the time of invoicing however they did send you a copy of the invoice via email to enable you to check your order once received.

We value you as a Pick n Pay customer and welcome your feedback to improve our services.

Kind regards

Vanitha Venketas