1 reviews | Active since Oct 2016
Worst Online shopping Site Ever
Pick n Pay need to sort their online system, it is possibly the most dissappointing online shopping site ever. If they decide they don't have the item they don't let you know. I first tried delivery which they managed to get wrong, then i though let me try collection and they still didnt get it right Dont ever buy online from them when there are sales. My bank account was debited with the incorrect amount and the consultant very politely said take it up with your bank - What does FNB have to do with my groceries. I was then told call customer care on line i eventually put the call down after hold for 13min from my landline, i held for 5min from my cell with no answer too. I dont know why I stay faithful considering i have complained about the quality of products too
Thank you for choosing Pick n Pay. Please accept our apologies for the delay in response and any inconveniences caused to you.
Sorry that we could not respond to your post sooner. Due to a technical error on the site many posts were not available to us. Please take note that the amount set aside for your online order is normally higher than the email confirmation amount. The excess funds is part of a reservation amount set aside by your bank to accommodate for any substitute items being sent out with your order.
The store can only send out a substitute item provided that you have allowed for substitutes to be sent with your order.
Should you need any further assistance with this order please email our Online Team on ***.a.
We appreciate your feedback and value you as a loyal Pick n Pay customer and are committed to improve continually on our service levels.
Kind Regards, Pick n Pay Team
Thank you for choosing Pick n Pay. Please accept our apologies for the delay in response and any inconveniences caused to you.
Sorry that we could not respond to your post sooner. Due to a technical error on the site many posts were not available to us. Please take note that the amount set aside for your online order is normally higher than the email confirmation amount. The excess funds is part of a reservation amount set aside by your bank to accommodate for any substitute items being sent out with your order.
The store can only send out a substitute item provided that you have allowed for substitutes to be sent with your order.
Should you need any further assistance with this order please email our Online Team on ***.a.
We appreciate your feedback and value you as a loyal Pick n Pay customer and are committed to improve continually on our service levels.
Kind Regards, Pick n Pay Team