Worst online shopping and call center

Worst online shopping and call center experience. I placed my order on Black Friday and drove all the way to Boksburg on Saturday to be told when I got there the truck did not arrive. Hello the shop is full why not fill my order from the stock available in store? PnP said they will contact me with a new date. That did not happen and i had to phone to be told PnP will deliver my order. After 5 calls to Boksburg after which they just said they cannot help i had to struggle with the call center. Phoned them numerous times but they only picked up twice after the phone ringing for over 20 min. Not lot of help as i was placed on hold for over 20 minutes and i had to drop the calls. Really unprofessional and unfriendly and not helpful. Even send an email requesting for an update and no reply. PnP just ignore me and all my attempts at communication. Can someone please tell me when i will get my order as you already took the money from my account and I want the order as it was Black Friday specials i do not want to be refunded