1 reviews | Active since May 2013
Worst Managed Store in South Africa
On 29 November 2017 - end of Month and Season! 2 out of 19 Tills were open - with queues with trolleys full of groceries. Me (Business owner) just wanting to buy fresh lettuce and Ouma Brood had to queue behind 7 customers 2 of which were HEAPED trolleys! I waited 45min to be serviced - 45min of which I lost business! Two customers behind me walked out the store ( one had a trolley full of Pongraz and Ferrera Rochers which was easy over R2000 ) If I could have left I would have - however I have a business to run and needed the supplies. The Store Manager didnt even bother assisting and couldn't even open another till to assist. This is the worst managed store in South Africa and will never see me again. I recommend other consumers to shop elsewhere.
Good day Jaydee,
Thank you for taking the time to address your concerns with us.
Kindly accept our apologies for the bad service received.
We view this incident in a very serious light and do not condone this sort of behavior at our stores.
We appreciate your feedback and value you as a loyal Pick n Pay customer and are committed to improve continually on our service levels.
Kind regards,
Vanitha Venketas
Good day Jaydee,
Thank you for taking the time to address your concerns with us.
Kindly accept our apologies for the bad service received.
We view this incident in a very serious light and do not condone this sort of behavior at our stores.
We appreciate your feedback and value you as a loyal Pick n Pay customer and are committed to improve continually on our service levels.
Kind regards,
Vanitha Venketas
