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Nothando N

1 reviews | Active since Feb 2019

29 Apr 2019, 10:35

Worst level of Cruelty and incompetence.

I honestly think they do not even deserve this one star there should have been an option for zero stars. I have been without a TV for about two weeks now because of the level of incompetence I have had to deal with from an organization who doesn't know what it means to cater for their customers accordingly. I bought a 50 inch TV from Pick n Pay Pickwell November 2018 and started using it February 2019 and within Two months it stopped working. Took it back to the store and I was told to leave it behind for the technicians to find out what was wrong with it however if anything happened to the TV while It was there it would be my liability. I travelled to the Store on two occasions because of that TV and went through a lot to get it there and home. The only thing Pick n pay could assist me with was to give me an ultimatum that did not work for me considering the Bull they told me about not getting the same TV I had initially bought from them, If Pick n Pay does not understand how customers are to be catered for in an event whereby they are unhappy with their service as a result of a faulty product sold by them to a customer they are in for a hell of a roller coaster ride. What's worse the ultimatums given to me where for less than what I had purchased from them. If it is electronics you'd like to buy Pick n pay Park Meadows shouldn't even be on your radar you'd live to regret the day you stepped foot in there. I am angry, furious , ****ed you name it I have a serious bone to pick with Pick n pay Park Meadows.

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Replies (1)
Pick n Pay
Pick n Pay's reply29 Apr 2019, 15:35
Official
Good day Nothando , 

Thank you for choosing Pick n Pay. 
 
Please accept our apologies for the delay in response and any inconveniences caused to you. 
 
We view this incident in a very serious light, we are busy addressing this with our management team. 
 
We value you as a Pick n Pay customer and are committed to improve continually on our service levels. 
 
Kind regards,
The Pick n Pay Team