AJ
Angelique J

1 reviews | Active since Aug 2013

29 Sept 2015, 22:09

worst experience on my birthday

I bought a cake R59,99 and a carrot cake R32,99 for my birthday tomorrow but when i got home and cut the carrot cake it was just nuts and nuts and the cake was falling apart while i was cutting, i took photos of how bad it looked, i was expecting to eat a nice cake but no pick n pay u failed me and so i had 2 cut the other cake just to see if that was nice. Well the cakes are always good and fresh but more cream than cake. I usually buy all my groceries and cakes from them but my experience 2nite was horrible now i am stuck with a desire for cake but nothing to nibble on. What a bad birthday... <br> <br> I would rather want my money back instead of buying a cake that i dont like. <br> <br> Sorry

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Replies (1)
Pick n Pay
Pick n Pay's reply30 Sept 2015, 08:24
Official
Hello Why1990lovey,

Thank you for taking the time to contact Pick n Pay and for raising your concerns

Please accept our apologies for any inconvenience caused, and for the poor quality of the cake.

Your comments have been brought to the attention of senior management responsible who will contact you in due course to discuss this matter.

Yours Sincerely

Marise Brown

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