Worst experience every Pick 'n Pay ASAP

I had the worst experience in my life with Pick a Pay ASAP. The name is totally wrong. Delivery does not happen ASAP. I have been waiting 3 and half hours now for my delivery. I had to call the contact center to find out where my order is. The first time calling them they said the store uses Uber but it is to far. If I did not call the contact center I would not have know that my delivery is not on its way. The lady told me she is sending her own drivers. I asked her wile she was busy for a email to lay a complaint. She immediately put me through to the call rating system. I had to call a second time.