Worst experience

Yesterday I went to Pick n Pay in Lakeside mall (Benoni). On arrival there was not even a single trolley by the entrance, what's suprising is that the store wasn't busy at all so here we were, myself and two other ladies waiting for trolleys. I approached some guy by the name of Sicelo and he explained why there were no trolleys, well not a convincing explanation (that they are waiting for them to be brought back from the parking lots) as I was talking to him by the entrance, a guy came with 4 trolleys which were taken straight away, meaning there wasn't a trolley yet again. Why should I wait 10 minutes for a trolley while I could have been halfway through my grocery list. Well I let it slide and continued with my shopping, not knowing that another nightmare is forthcoming. At the till you are expected to pack your groceries back into the trolley after having having taken them out for every item to be scanned. I don't mind when paying at the express till but for groceries worth 2K+ I'm still expected to do it myself? Poor Saphokazi Sobekwa (cashier) she must get up from her chair and assist with packing groceries, absolute nonsense. Not a single till had someone who packs customers groceries and that is time consuming and pathetic. The service at that store is just ridiculous. To think it's fairly a new store, you expect things to be of exceptional standard. It's actually the worst Pick n Pay I've been to.