1 reviews | Active since Jun 2011
Worst ever online shopping
<p>Have been trying to do my usual Pick n Pay shop for 2 months now, every day I try (Norwood fulfills the orders), but they appear to have no stock - no beef (only boerewors) no frozen chicken pieces to mention a few items. It is impossible that an enire store has no beef nor chicken for 2 whole months. I have phoned customer care to ask them to check the problem and they say they can do nothing, there is probably no stock. I have emailed onlineshopping and nobody replies. Very frustrated.</p>
Good day Brigitte,
Thank you for choosing Pick n Pay.
Please accept our apologies for the delay in response.
We apologize for the unavailability of certain products due to the relocation of our online fulfillment business. This is a massive undertaking and no easy feat to move and consolidate all our current Gauteng fulfillment stores into one dedicated online fulfillment store.
The reason for the move is primarily to improve product availability for our online customers. By having a dedicated fulfillment store we will no longer have to compete for stock with our in-store customers and will give us greater control over the range and availability of stock we offer our online customers.
This has resulted in a situation where some products have become temporarily unavailable whilst we are busy with the transition. The online team have experienced a few teething issues, as with any move of this size, which has obviously impacted our customers.
We are confident we will be able to offer a much better experience with improved stock availability and levels of service once we have completed this move. Your previous order was dispatched from the Norwood Hyper store however your fulfillment store is now the new Gauteng Dotcoza store.
We appreciate your patience and value you as a Pick n Pay customer.
Kind regards,
Vanitha Venketas
Good day Brigitte,
Thank you for choosing Pick n Pay.
Please accept our apologies for the delay in response.
We apologize for the unavailability of certain products due to the relocation of our online fulfillment business. This is a massive undertaking and no easy feat to move and consolidate all our current Gauteng fulfillment stores into one dedicated online fulfillment store.
The reason for the move is primarily to improve product availability for our online customers. By having a dedicated fulfillment store we will no longer have to compete for stock with our in-store customers and will give us greater control over the range and availability of stock we offer our online customers.
This has resulted in a situation where some products have become temporarily unavailable whilst we are busy with the transition. The online team have experienced a few teething issues, as with any move of this size, which has obviously impacted our customers.
We are confident we will be able to offer a much better experience with improved stock availability and levels of service once we have completed this move. Your previous order was dispatched from the Norwood Hyper store however your fulfillment store is now the new Gauteng Dotcoza store.
We appreciate your patience and value you as a Pick n Pay customer.
Kind regards,
Vanitha Venketas