WORST DELIVERY EXPERIENCE VIA APP

Where do I even begin!!!! The level of disappointment I have right now in using Pick ‘n Pay ASAP! Firstly, our order took between 6-7hours for it to be attended to.

We ordered a couple of items via the Pick ‘n Pay asap on 24/08/24. But for some odd reason we waited longer than expected for our delivery, with no explanation why it’s taking so long and when checking the process of the order on App it continuously stated “still wrapping up your order” even after hours of ordering. Then out of the blue our order/delivery was cancelled, imagine after hours of waiting! Only after we called in to check why they’ve cancelled our order, one of the consultants stated that they have technical issues with the App and will follow up then get back to us.

Lol did she get back us??? Obviously not!!! So next day, we noticed they’ve refunded us and still no reason of precious delays whatsoever, fine…we then decided to give them the benefit of the doubt and tried to order again next day on 25/08/24 since we assumed the issue on the App was resolved. Believe it or NOT we again still had to wait for 6-7 hours for our order to be attended to with our money again debited from the bank, so we noticed since nothing was changing as usual we decided to call in again as there was no explanation to this REPEATED mess!!!

The consultant then told us same story as previous consultant about technical issues bla bla and that she’ll come back to us….BUT guess what, we waited and waited with no response/feedback. Now it’s been 7hrs of waiting for a simple delivery. So we decided to call in again, but the next consultant who answered this time around then mentioned that the previous consultants we had spoken to earlier never even bothered to escalate the matter at all, how unprofessional!!! She then apologised and promised that she’ll contact one of the the drivers manually since the App wasn’t responding. And after 7hrs of waiting and being taken from pillar to post, our order finally arrives!!! THIS IS THE WORST EXPERIENCE EVER!!!

And just when you think it’s over, the worst part above all this ridiculous mess is that when we were unpacking our groceries, we found that one of the items from our order had expired, and WAYYYYYY past it’s expiry date.

How can Pick n Pay (Tableview) do this and still keep something (especially edible) for so long on their shelves??? I mean really???!!! Imagine after hours and hours of waiting for a simple delivery, we find one of the items expired like what??? What a nightmare!!!

From this day onwards esp after the experience we had from both the store and App, we are no longer going to use to Pick ‘n Pay asap nor visit the store again as they’ve really dropped the ball with this one I’m sorry!!!!

Do better next time, and even if there’s an issue with your App it’s understandable but at least have the audacity to notify your customers so they don’t have to go through this unnecessary complaints honestly!!!