Worst customer service to date at any retailer in South Africa

Visited PNP clothing Beacon Bay on 1 March, spoke to manager Tamara to arrange IBT from Greencres branch to exchange for a bigger size, said it would take 3 wks, here we are 7wks later🙈😱 Promised by Amira at customer service complaints centre that it usually takes 72hrs to resolve when contacted on 18/04, maybe my math's are lacking since we've far exceeded that time frame by now. Totally disgusted 🤞🤞🤞