WORST CUSTOMER SERVICE PICK N PAY!!!

I was sent a survey to complete, by pick npay, on whether i would recommend a store. The survey ended with 'would you like a pick n pay manager to call you? I said YES. This was 4 weeks ago. I STILL HAVE NOT RECEIVED A CALL??!! I emailed pick n pay complaints and requested for a manager to call me. I get a reply asking for my receiot number, my card number, my address, store involved???? I rep**** that it had nothing to do with a slip or card number, but could a manager call me. They rep**** that they cannot help me because i have not provided the till slip number etc??!! WHAT ARROGANCE!! Pick n pay, from today, my family and I WILL NOT SHOP AT ANY OF YOUR STORES. WE WILL NOW SHOP AT WOOLWORTHS AND CHECKERS! CUSTOMERS DO NOT NEED TO PUT UP WITH YOUR ARROGANT ATTITUDE!!!!!! Maybe send your staff on a Woolworths 'customer service' course!!!!!!