SM
Salome M

1 reviews | Active since Jan 2020

26 Aug 2020, 21:31

Worst customer service imaginable in Pick n pay Loch logan

I have experienced a very bad customer service at The Loch Logan branch on Tuesday 25th, I visited the branch to buy few bottles of wine and opted to buy the wine opener that had a price tag of R19. 99, only to be told by the staff member that was assisting me that the price is wrong but I showed him that the Tag is labeled 19.99 and I want to pay the price on the tag, when I got to the till it became a big joke as many supervisors were called to override the price and they all refused and mocked me. The assistant manager was called and her attitude was terrible as well I then asked to be directed to the manager's office where I found him telling one lady that he can't help me. He dismally told me that it is my responsibility as a customer to check that the barcodes on item and price codes match. This was the most distasteful service that I have experienced in this pick n pay and I would like senior management to remind the *********** manager and his staff what Pick n pay means. The whole store team need to do customer service training... It is very sad to still come across retailers that are *********** and really careless about customers that walks in their business

0
Replies (0)