WORST CUSTOMER SERVICE FROM PICK N PAY PROTEA GLEN

I'M HAVING A VERY SERIOUS PROBLEM WITH THIS PARTICULAR STORE ( PICK N PAY) ON THE 24TH OF JULY, I WENT TO THAT STORE IN THE MORNING TO BUY A MONSTER ENERGY DRINK AND WHEN I WAS THERE I NOTICED THAT IT WAS ON SPECIAL OF 2 FOR R30 AND SOME GENTLEMAN FROM THAT STORE CONFIRMED THE PROMOTION HOWEVER WHILST PAYING THE CASHIER INFORMED ME THAT THEY WERE OFFLINE THEREFORE THE PROMOTION WASN'T GOING TO HAPPEN. I ASKED THEM TO OVERRIDE IT AND THE SUPERVISOR WAS CALLED. AT FIRST HIS APPROACH WAS VERY BAD OF WHICH I MADE HIM AWARE OF IT SINCE HE ADDRESSED ME WHILE BUSY TALKING TO SOMEONE ELSE ON HIS CELLPHONE. WORSE PART OF IT HE BLATANTLY REFUSED TO OVERRIDE. I LOGGED A COMPLAINT TO PICK N PAY CUSTOMER SUPPORT. THE FOLLOWING DAY I WAS CALLED BY THE CUSTOMER SERVICE REPRESENTATIVE WHO POLITELY ASKED ME TO MEET WITH THE STORE MANAGER FOR FURTHER ASSISTANCE. I WENT BACK TO THE STORE 3 DAYS LATER AND THE MANAGER (LADY) THAT WAS ON DUTY AT THE TIME APOLOGIZED WITH AN "I DON'T CARE" ATTITUDE, I'M SAYING THIS BECAUSE SHE FELT THIS WAS ABOUT THE R10 DIFFERENCE AND I MADE IT CLEAR TO HER THAT IT WASN'T ABOUT MONEY BUT THE SERVICE RENDERED TO ME, I THEN DECIDED TO LET IT SLIDE. I WENT TO THE VERY SAME STORE ON FRIDAY TO BUY A COCA COLA 2L DRINK, IT COSTED AROUND R23 TO R27. THE CASHIER REFUSED TO ACCEPT THE R20 NOTE I HAD SAYING IT WASA BIT FADED AND THEY CANNOT ACCEPT IT, I IMMEDIATELY CALL FOR THE STORE'S MANAGEMENT FOR AN UNDERSTANDING. THE SAME SUPERVISOR WAS CALLED AND HE ALSO TOLD ME THEY CANNOT ACCEPT IT AND FURTHER ADVISED ME TO GO CHANGE IT AT THE BANK OR AT THE GARAGE WHICH DIDN'T MADE SENSE TO ME, HE THEN CALLED THE STORE MANAGER TO EXPLAIN. THE MANAGER CAME TO EXPLAIN, THIS TIME WITH THE " ARG IT'S YOU AGAIN " ATTITUDE AND I ALSO MENTIONED TO HER THAT I FEEL LIKE SEEMINGLY THERE'S THIS " I'M HAVING A PROBLEM WITH THE STORE OR VICE-VERSA " THE MANAGER ALSO ASKED THAT I EITHER GO TO THE BANK OR GARAGE TO HAVE THE R20 NOTE EXCHANGED. I ASKED HER IS THE NOTE **** ? SHE REP**** NO, I THEN ASKED SO WHY THEY'RE NOT ACCEPTING IT, SHE TOLD ME THAT THE MACHINE THAT THEY'RE USING WON'T ACCEPT THE NOTE! I TOLD HER THAT SHOULDN'T BE A CUSTOMER'S ISSUE, THEY MUST ACCEPT THE MONEY AND HELP THE CUSTOMER. WHATEVER THEY ADVISED ME TO DO, WAS UP TO THE STORE TO DO OR SORT AFTER RATHER BUT SHE STILL REFUSED TO HELP ME. I NEED THIS ISSUE TO BE INVESIGATED AS TO WHY ARE THEY GIVING SUCH A BAD SERVICE BECAUSE I FEEL THIS IS THE WORST SERVICE I'VE EVER EXPERIENCED.

I'm contactable on this number *** Email address: ***