1 reviews | Active since Sept 2018
Worst customer service experience. Struggling to get a refund for online purchase that was not received.
I made an online purchase and one of the items I was billed for did not arrive. I noted this on the delivery receipt and sent an email with the details. To this day I have not received my refund. I sent numerous emails and just kept getting the same automated response.
Delivery date 27/06/2018. Item billed for but not received: Pnp Grabouw Boerewors 500g for R47.99.
Good day Rene,
Thank you for taking the time to address your concerns with us.
Kindly accept our apologies for the bad service received via our online store and for the lack in communication.
We view this incident in a very serious light, we are busy addressing this with our management team.
We appreciate your feedback and value you as a loyal Pick n Pay customer and are committed to improve continually on our service levels.
Kind regards,
Vanitha Venketas
Good day Rene,
Thank you for taking the time to address your concerns with us.
Kindly accept our apologies for the bad service received via our online store and for the lack in communication.
We view this incident in a very serious light, we are busy addressing this with our management team.
We appreciate your feedback and value you as a loyal Pick n Pay customer and are committed to improve continually on our service levels.
Kind regards,
Vanitha Venketas