1 reviews | Active since Mar 2009
Worst customer service experience from the assistant manager - Shoni Sibuko!!!
Pick n Pay Brixton branch has the worst customer service ever. I bought Willard's chips which appeared to be on special based on the sign, which does not specify straight or crinkle cut. The sale sign simply says"Willard potato chips assorted, 125 gm. I have the picture of the sign to prove it. But apparently I am stupid because I was meant to know that it excluded the straight cut option. The assistant manager Shoni Sibuko insisted that I should know that the special only app**** to crinkle cut chips, and it is NOT her fault that I was not able to understand the sale sign.Also she clearly does not understand how to keep her customers happy, or the Pick n Pay pricing policy and return policy. I am totally disgusted with the customer service from this store and will not be going there ever!!!!
Good day Anisha,
Thank you for taking the time to address your concerns with us.
Kindly accept our apologies for the bad service experience.
We view this incident in a very serious light and do not condone this sort of behavior at our stores.
We are busy addressing this with our management team.
We appreciate your feedback and value you as a loyal Pick n Pay customer and are committed to improve continually on our service levels.
Kind regards,
Thabisile Macuacua
Good day Anisha,
Thank you for taking the time to address your concerns with us.
Kindly accept our apologies for the bad service experience.
We view this incident in a very serious light and do not condone this sort of behavior at our stores.
We are busy addressing this with our management team.
We appreciate your feedback and value you as a loyal Pick n Pay customer and are committed to improve continually on our service levels.
Kind regards,
Thabisile Macuacua