worst customer service ever

Pick n Pay, Jabulani Mall, has the worst customer service and work ethic, I had a pricing discrepancy and failure to honour the displayed price in terms of the Consumer Protection Act. On 02 January 2026, I selected a pencil case that was clearly displayed on the shelf at a price of R34.99. Multiple identical items were stacked on the same shelf under this price. At the till, I was charged R72.99. I immediately raised the issue with the cashier (Nosipho), who accompanied me to the shelf and confirmed that the items were displayed at R34.99. Another staff member acknowledged that the incorrect pricing was a mistake. Despite this, two supervisors (Susan and Thabsile) refused to honour the shelf price, citing Pick n Pay policy and alleging that customers may have moved the items. I waited approximately 1 hour and 44 minutes for management assistance. Assistant management (Precious Nkwanyana and Bogosi Sanne) also refused to resolve the matter.