CD
Carli D

1 reviews | Active since Dec 2016

06 Apr 2017, 11:46

Worst Customer Service EVER!!!

<p>My mom laid a complaint with Pick 'n Pay Head Office about an incident at Pick 'n Pay Hyper at the East Rand Mall. Pick 'n Pay Hyper tried to phone my mom, (my mom is hard of hearing), so I returned the call to a Maggie.</p> <p>I do not know HOW ON EARTH Maggie got this position as she is the rudest Customer Care liason person I have EVER spoken to. She didn't even give me a chance to speak, kept on interupting me when I tried to say something.</p> <p>As a result, my mom's problem IS STILL NOT RESOLVED!!!</p> <p>As if this was not bad enough, I also tried to tel Maggie about a product we bought at Pick 'n Pay Hyper, Boksburg, that had expireed in September 2016 already!!!!</p> <p>I tried to get my money back at our nearest Pick 'n Pay, but as they do not stock the product, I have to go back to Pick 'n Pay Hyper. (Do not know when I will have the time to do this - by then they will probably tell me that the refund period had expired!)</p> <p>I am VERY disappointed in Pick 'n Pay and the way Maggie treated a Pick 'n Pay customer!</p>

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Replies (1)
Pick n Pay
Pick n Pay's reply06 Apr 2017, 13:53
Official

Good day Carli ,

Thank you for taking the time to address your concerns with us.

Kindly accept our apologies for the bad service received.

We view this incident in a very serious light and do not condone this sort of behavior at our stores.

We appreciate your feedback and value you as a loyal Pick n Pay customer and are committed to improve continually on our service levels.

Kind regards,

Vanitha Venketas