MP
Michelle P

1 reviews | Active since Sept 2015

21 Sept 2015, 15:08

Worst customer service at Pick 'n Pay ever!!!

Went to Pick n pay boulevard becausr i just wanted to buy a few things!! The customer service was horrible!! There was ao many employees standing around talking to eachother and i couldnt find anyone that could help me. Then i wanted to switch my points. It took them a good 20min to find out how the machine works!! Then when i finally could do it the machine was broken. Then thhe person just left me there. Got someone else to help me, then my ticket didn't want to print so i had to find someone again! Then they gave me the wrong receipt and told me i can swith my points at the till. The people at the till took so long that i stoodbthere for another 20min. When i git to the front, so irritated of standing an hour in pick n pay she told me to go back to the machine and do it all over again. (After being very rude) So i went back to the machine, and Ti my surprise AGAIN the machine didnt work and ALL MY POINTS is gone!!! <br> <br> I never do this, but this is so irritating to receive such bad customer service!!!

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Replies (1)
Pick n Pay
Pick n Pay's reply21 Sept 2015, 15:34
Official
Hello Michelleprinsloo,

Thank you for taking the time to contact Pick n Pay and for raising your concerns

Please accept our apologies for any inconvenience caused, in respect of your poor shopping experiences at our store.

Your comments have been brought to the attention of senior management responsible who will contact you in due course to discuss this matter.

Yours Sincerely

Marise Brown

Ref Number : ***