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Tonny T
1 reviews | Active since Apr 2015
11 May 2019, 16:19
Worst customer service (Arrogant)
The lady by the name of Lydia at Pick n Pay Bosman station Pretoria can makes you feel so small. Small as a piece of trash. A customer is a ******* to her. Thats how she treated me. I am surely older than her but she spoke to me as if she is 35 years older than me. She just dont give a damn. Not even a stressed police office is Arrogant as Lydia yet she is on the food section. I've never seen such a staff member at Pick n Pay. I've been shopping at Pick n Pay for years. Lydia is on another level. I didnt feel like a human being after that verbal attack
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Replies (1)Pick n Pay's replyOfficial
13 May 2019, 11:55Good day Tonny,
Thank you for choosing Pick n Pay. Please accept our apologies for the delay in response and any inconveniences caused to you. We view this incident in a very serious light, we are busy addressing this with our management team.
Your reference number is ***.
We value you as a Pick n Pay customer and are committed to improve continually on our service levels. Kind regards,
The Pick n Pay Team
Thank you for choosing Pick n Pay. Please accept our apologies for the delay in response and any inconveniences caused to you. We view this incident in a very serious light, we are busy addressing this with our management team.
Your reference number is ***.
We value you as a Pick n Pay customer and are committed to improve continually on our service levels. Kind regards,
The Pick n Pay Team
Pick n Pay's reply13 May 2019, 11:55
Official
Good day Tonny,
Thank you for choosing Pick n Pay. Please accept our apologies for the delay in response and any inconveniences caused to you. We view this incident in a very serious light, we are busy addressing this with our management team.
Your reference number is ***.
We value you as a Pick n Pay customer and are committed to improve continually on our service levels. Kind regards,
The Pick n Pay Team
Thank you for choosing Pick n Pay. Please accept our apologies for the delay in response and any inconveniences caused to you. We view this incident in a very serious light, we are busy addressing this with our management team.
Your reference number is ***.
We value you as a Pick n Pay customer and are committed to improve continually on our service levels. Kind regards,
The Pick n Pay Team
