Worst Customer Service

I've returned my Russell Hobs kettle over a month ago. I've contacted Pick 'n Pay customer service regarding my refund numerous times.

The kettle cost R799.00 + tax. They've requested my bank account details, which I sent and up until today I've had no communication with regards to my refund.

They've been informed when I'm available to receive calls, so having contacting me by phone is not an excuse, I've been answering every spam call and unknown calls, awaiting their phone communication but nothing.

Buying expensive appliances from Pick 'n Pay is not advisable. The service and refund process is horrible, to say the least.