CB
Cara B

1 reviews | Active since Oct 2014

31 Jul 2018, 06:34

Worst Customer Service

Your customer service is beyond disgusting. I have mentioned issues with one of your stores several times, and never has anything been done about it. My recent terrible encounter was with the actual manager of the said store, and even after using your online complaints system, I have yet to hear back from anybody about my encounter. You guys are really dropping the ball and really don't seem to care about your customers at all.

0
Replies (3)
Pick n Pay
Pick n Pay's reply01 Aug 2018, 13:57
Official

Good day Cara,

Thank you for taking the time to address your concerns with us.

Kindly accept our apologies for the bad service received and lack in communication.

We view this incident in a very serious light, we are busy addressing this with our management team.

We appreciate your feedback and value you as a loyal Pick n Pay customer and are committed to improve continually on our service levels.

Kind regards,

Vanitha Venketas

Pick n Pay
Pick n Pay's reply01 Aug 2018, 13:57
Official

Good day Cara,

Thank you for taking the time to address your concerns with us.

Kindly accept our apologies for the bad service received and lack in communication.

We view this incident in a very serious light, we are busy addressing this with our management team.

We appreciate your feedback and value you as a loyal Pick n Pay customer and are committed to improve continually on our service levels.

Kind regards,

Vanitha Venketas

Pick n Pay
Pick n Pay's reply01 Aug 2018, 13:58
Official

Good day Cara,

Thank you for taking the time to address your concerns with us.

Kindly accept our apologies for the bad service received and lack in communication.

We view this incident in a very serious light, we are busy addressing this with our management team.

We appreciate your feedback and value you as a loyal Pick n Pay customer and are committed to improve continually on our service levels.

Kind regards,

Vanitha Venketas