Worst customer service

This is a follow up review to my review left on the 5 November. They told me to just wait and my points would reflect, but guess what? It still isn't just as I told them it would not. IT HAS TO BE LOADED MANUALLY. You did this for my son last week (he had the exact same problem with the BP points not reflecting) and for me in the past, yet now you think the points are going to miraculously load themselves! Ridiculous! I have sent about 4 more emails informing PnP that the points need to be loaded manually as they are not reflecting. And no one is responding. This is the worst customer service. I am appalled. They are also not taking me seriously to investigate the BP in question so this will continue happening. Email only, do not phone me.