Worst customer policy

Worst customer care, From the manager named Herral from the Stanger kwadukza mall , A keetle (2022)(the old keetle)I had last year give up so I went to the manager named Herral he decided to give me a new one but then he didn't give me the receipt he said next time I will come with the kettle damaged or not it is giving up he will know what to do meaning he will exchange it or refund it .This year 2023 it give up I went to him he failed to do what he promised last year I even asked him to give me the receipt in my smart shopper card if refused to do so . Before I bought the kettle i swapped my smart shopper card so that they can pick the receipt up