SJ
Sanele J

1 reviews | Active since Apr 2015

14 Nov 2015, 14:52

Worst customer expirience

Went for some grocery shopping at picknpay Dobsonville. One of the things i purchased was peanut butter smmoth that was priced R15.99. When i get to the till its priced R23.79. As a customer i wanted to pay the price i saw on the display. Then i tell the cashier Lizalise that the pricing is wrong and i am not responsible for packing their groceries. He bluntly ignores me and calls another customer and pushes my bag to the side. Stood the 7 minutes then he calls one of the supervisor Hlengiwe and she was no help at all. She actual y blames me for not checking the IP number that I am not even fami**** with. Then i decided to take my money and live the peanut butter there. These people need people development skills and be taught what is customer service and experience.

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Replies (1)
Pick n Pay
Pick n Pay's reply16 Nov 2015, 12:16
Official
Hello nkosinhle,

Thank you for taking the time to contact Pick n Pay and for raising your concerns

Please accept our apologies for any inconvenience caused, in respect of your poor shopping experiences at our store.

Your comments have been brought to the attention of senior management responsible who will contact you in due course to discuss this matter.

Yours Sincerely

Marise Brown

Ref Number : ***

Best regards,