TP
Trey P

1 reviews | Active since Jan 2015

07 Sept 2016, 12:50

Worst Customer Experience ever

<p>Please be advised of the following seeing that you send numerous surveys that I do not get a response to.</p> <p>1. Firstly you trolley management staff that you employed are pushing the trolley over our feet and bumping into us and this is has been done numerous times at Pick n pay eerste river</p> <p>2. When you ask you staff about the special or a general query they have no idea or response is “I don’t know” clearly there is a lack in training somewhere.</p> <p>3. I would like to know why none of my complaints has been address because I emailed even posted your website not a response. I have got stales goods on more than one occasion and not fair towards myself.</p> <p>4. I pay my things on a regular basis at your store and your cashiers advise that they cannot process it eg electricity. Don’t make any sense when I do same thing twice a month.</p> <p>5. Lastly the cashiers that gives you incorrect change or pack your goods incorrectly need to stop.</p> <p>6. I need you to understand I am getting fed up with that branch as well as you pick n pay express that close to wynberg base and eerste river</p> <p>7. Oh one more thing there are ****roaches between you sales baked goods that you put on a table infront long fridges, please that just a not one.</p> <p>So eager waiting your response</p> <p> </p>

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Replies (1)
Pick n Pay
Pick n Pay's reply07 Sept 2016, 13:28
Official

Good day Trey

Thank you for taking the time to address your concerns with us.

Kindly accept our sincerest apologies for the poor service and lack of communication.

We are addressing these concerns with our regional team and will revert with feedback.

Kind Regards

Anwar Mooideen

Best regards,