ML
Mercia L

1 reviews | Active since May 2020

07 May 2020, 00:13

Worst customer experience at Heidelberg mall pick n pay clothing

The last thing I want as a customer in this situation we all facing as a country after a long queue just to enter the mall only to be treated with so much disrespect in the entrance of the store.

On the 6th May 2020 as I was walking in pick and pay clothing in Heidelberg Mall the lady who was supposed to be standing infront of the store left her post and went to relax and have a conversation with her colleague by the POS .As I was walking in she lift up her hand with a sanitizer for me to run to her so she can sanitise my hands,I literally stood by the door then suddenly from a distance she sprayed my whole outfit and continued her conversation with her colleague as if nothing happened. To top it up she's the store's supervisor the one who's supposed to lead as an example treats customers so poorly and disrespectful . Customers deserve respect because we spend our money in your stores I am very upset and never felt so disrespected by someone who just felt to disrespect me for her own satisfaction .

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Replies (1)
Pick n Pay
Pick n Pay's reply08 May 2020, 10:56
Official
Good day Mercia ,

Thank you for choosing Pick n Pay.
 
Please accept our apologies for the delay in response and any inconveniences caused to you.
 
We view this incident in a very serious light, we are busy addressing this with our management team.
 
We value you as a Pick n Pay customer and are committed to improve continually on our service levels.
 
We appreciate your patience and understanding at this very difficult time.
  
Kind regards,
The Pick n Pay Team