IJ
Ingrid J

1 reviews | Active since Aug 2009

04 Oct 2015, 16:52

Worst cashiers and employees ever!

The attitude and rudeness of the Montana Hyper is getting on my nerves. Every single day there is bad service and no manger in sight. I report the bad service on a daily basis but clearly no one sees that it gets better. The cashiers prefer to chat to the packers rather than greeting the customers - it is a chat session.<br> Today I was not greeted by the cashier - chating away with the packer. She took my smart shopper card, started with the goods and also didn't ask If I wanted bags. The first words she spoke was to say the amount.<br> This happens time and time again. I wish you could see the staff 30 minutes before the store closes. No interest at all. What boggles my mind is that I am not the only one seeing this happen. In the entire store there is one cashier who is always friendly and that is Claudine, the rest are grumpy and dont want to be there. And please - do not call me and tell me you will address this - it doesn't happen!

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Replies (1)
Pick n Pay
Pick n Pay's reply05 Oct 2015, 09:26
Official
Hello ijteapot,

Please accept our apologies for your poor shopping experiences at this store, and for any inconvenience caused.

I have escalated this matter to our Store GM and our Inland Hyper regional office for their attention, and they will be in contact with you shortly.

Kind regards
Wendy-Lee Millar
Customer Care
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