Worst branch ever
<p>Good day,</p> <p>I have to now complain about the shocking service received from your "Muizenberg" which is actually in Capricorn branch!</p> <p>I live in Muizenberg but go to your branch all the way in Constantia to do my shopping. If i need urgent items i will suck it up, just to avoid traffic going to Checkers, and go to your Muizenberg branch. Otherwise i do my monthly and weekly shopping at your Constantia branch (i go OUT OF MY WAY to go there) and I also go to Checkers if I'm passing or they have a special on something I need or want.</p> <p>I am sooo fed up of the **** service I get from your staff members like Vanessa and Ashley! The only person who provides excellent service at this branch is Yolanda!</p> <p>Today I went to this branch to return a cream cheese that I bought at the constantia branch on Sa****ay. I wanted to swop it for spring onion. My hubby said the plain one i bought was the incorrect one so I just wanted to swop it. Ashley told me i couldnt swop it because apparently PnP has a "new" policy not to swop perishables. Funny part is when i went to Toys r us in Tokai yesterday (PnP is in the same complex) I took the cream cheese to change it and the lady was more than willing to swop it or give my money back - only thing is, the tokai branch had no spring onion and I didn't want my money back. I just wanted to swop it.</p> <p>Also a few weeks back I contacted the Constantia branch telling the manager that their teller charged us for R12 vodacom airtime which I didn't ask for and they over charged me for Kips biscuits (the sale price was R19 and I was charged R22) so the manager (Zarhid) told me that i could get my money back at Muizenberg if its more convinient for me because i dont live nearby Constantia so I said ok I'll go there instead of going back to Constantia. Anyway, I go to Muizenberg and Vanessa (supervisor) as well as the lady behind the return till counter tells me that they cannot give me my money back because it's a store loss and Constantia can only do it. I was furious and later the same day I went to Constantia (I can't remember who I spoke to but I think he was a manager or supervisor - a very friendly coloured gentleman) told me Vanessa is talking *******. And he confirmed This with two other people. This gentleman called someone who I presume was maybe a regional manageress (I cant remember her name) and told her to phone Vanessa and tell her what she told me was wrong and she wasted my time and money driving all the way to Constantia.</p> <p>I am going to put this complaint all over social media as i have now had it with this branch. Thank goodness Woolworths has opened at Capricorn square. I have already seen on Muizenberg community sites on Facebook that people are no longer going to Muizenberg PnP because Woolworths is there and they too are fed up with PnP Muizenberg - Now I know why. I guess even though the complex (Capricorn Square) has upgraded, new stores are moving in, PnP Muizenberg remains the same old PnP from when I orginally moved into the area...My husband laid many complaints about this PnP, when we first moved here, from being filthy, to fridges not working, to off halaal meats, to goods being stored in the aisles etc. We decided not to go to this store anymore but i made a big mistake going there for the two months just to avoid traffic now that I have 2 babies. By all means you can check my smart shopper card to see if what I'm saying is a lie or not!</p> <p>Anyway, I suggest you educate these *********** staff members as well as the actual manager of this branch because a staff member is only as good as their manager or boss and promote the ones that give that store a good name like Yolanda! And please I'm not looking for an apology, an apology will not bring back the time and money that I've wasted going to this pathetic store! Nor does it help my high blood pressure!</p> <p>It seems all staff members at other stores understand your policies except Muizenberg!!! Muizenberg seem to have a policy of their own!!!</p> <p>Goodbye PnP Muizenberg! You lose another community member. Well done!!!!</p>