tB
thabile B

1 reviews | Active since Dec 2015

11 Dec 2015, 17:17

worst attitude from customer service

I am utterly appalled with the service I received from Berenice Beukes. When we arrived at her till point she was having a lovely conversation with her colleague and continued to have a chat whilst we were standing there. She then proceeded to scan the goods at a leisurely pace whilst enjoying her chat and stopping what she is doing to animatedly describe her story to her colleague. At the point where I wanted to pay, she completely ignored me and when I asked her to take the money, she gave me a nasty look like I was distracting her. I called her out on this and she told I'm the one who's been wasting time (which I find baffling) and just burst into laughter when she saw my annoyance and told me to have a nice day (clearly I was being dismissed at this point). She never even once looked me in the eye to acknowledge that I am there. Never even asked me if I needed a plastic bag, have a smart shopper card etc

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Replies (1)
Pick n Pay
Pick n Pay's reply14 Dec 2015, 09:35
Official
Hello thekeeperofstars,

Thank you for taking the time to contact Pick n Pay and for raising your concerns

Please accept our apologies for any inconvenience caused, in respect of your poor shopping experiences at our store.

Your comments have been brought to the attention of senior management responsible who will contact you in due course to discuss this matter.

Yours Sincerely

Marise Brown

Ref Number : ***