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Nomfundo N

1 reviews | Active since Jan 2016

24 Feb 2016, 11:27

Worst Attitude ever

on 23 February 2016 I went to Pick n Pay at The Workshop at 18:10pm. I left Pick n Pay at the Workshop disappointed and humiliated by the Cashier and the Supervisor who did not act professional. I bought the Nestle Count lines which were on the display and aisle that its 5 for R25 excluding Giant Bars, when the Cashier rang the sweets they did not match the price on the shelf. When I informed the Cashier about the incorrect pricing, she did not want to listen and she called her Supervisor, the Supervisor tells me that Nestle Count lines only refer to Kit -Kat only. I went to the nearest display and showed her what was written on the Display. I told them that its clear on the Promo it excludes Giant Bars. The Supervisor after lots of arguing ended up voiding the Chocolate Bars to the displayed price. The Cashier was very sarcastic and she kept on telling her Supervisor that she is suppose to be out of the till, this is just bad luck that this happens at the end of her shift because she has to leave the store late.she even put her head over on top of the till. My Fiance who was after me on the line she didn't even ask her for Smart Shopper or Plastic. Because of my complaint.

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Replies (1)
Pick n Pay
Pick n Pay's reply24 Feb 2016, 12:55
Official
Hello Missndlovu,

Thank you for taking the time to contact Pick n Pay and for raising your concerns.

Please accept our apologies for any inconvenience caused, in respect of your poor shopping experiences at our store.

Your comments have been brought to the attention of senior management responsible who will contact you in due course to discuss this matter.

Yours Sincerely

Marise Brown

Ref Number : ***