Worse service ever

Horrible service, I placed my order at 11h30, estimated delivery time was 14h00. I was fine with that as I have other errands to run during the day. Anyway short story is I have not received my groceries and app shows they're still busy with my order. Mind you this pnp is 500m away from my complex. It was the first time I used it hoping for a service. But never again.