Worse experience buying a fridge at Pick n Pay

I have never in my life had such horrible experience buying a fridge at Pick n Pay so i bought a fridge last month September at Pick n Pay Norwood the brand is KIC after it was delivered to my place i noticed that it had dents i emailed the manager at Pick and pay he asked to the receipt i send to him then he was communicating with KIC a week later I emailed again he told me KIC will send a technician to check the fridge week later I email again this time i was angry they then send a technician which send back the feed back same day that was last week Thursday this week monday i called KIC they send the paperwork to pic n pay and they said you will receive a call from Pic n pay today its Thursday i called KIC again and they said we have send paperwork monday already please speak to Pick n Pay i send and email to the same people at Pick n pay few munites later Pick n Pay called there is a person at your place to fetch the fridge without asking me if I'm available and without explaining to me that after KIC approve to exchange my fridge they will come get the old one before giving me the new one when i called back to say im not at home im at work and where is the new fridge they telling me no we cant give you the new fridge you have to come to the store and we do a refund then you buy a new fridge I dont work at Pick n Pay why wasn't i told this before i can't go to the shop im busy at work now i must take my food out of the fridge give them the fridge and wait until im able to go to the shop no that is not happening