worse customer service ever:(

Good day

I write this email as a very disappointed customer. On the 2nd of April 2021(good Friday)my husband and I were traveling and we decided to pass by pick n pay Willows Crossing to get a few things for our trip. We then went to the butchery where we saw some meat at a very low prize,we took it together with some other items that we needed. When we got to the till to pay the cashier called the customer care lady to verify the prize of the meat,the lady came and caused a scene,the cashier clarified to her that it was the prize that was put on the shelf,she continued to shout saying there was no way in hell that we could get that meat for that prize,the lady went as far as snatching the meat from my hands literally even said we would have the meat over her dead body. We got very agitated as she was causing a scene for something that we were not responsible for,and the language she was using and the tone were very disrespectful. As a client you pay the prize that is displayed on the shelf next to the item in question. The butcher tried to intervene and told her that it was an error on their side therefore the client was correct but the lady continued with her appalling behavior.

We therefore asked for a manager's intervention,we had to wait for over an hour due to the manager not being on duty and had to be called and drove all the way which was a very futile exercise as he wasn't helpful at all and was just as *********** as the lady that called her.

What we find more disgusting is the lady's behaviour,her tittle is customer care,yet the disrespect that she displayed towards us as clients was on another level,she ripped us of our dignity and pride and treated us as ******* when we just wanted to pay for our items. She also made it clear that she was ****** because we felt as black people she thought it was acceptable for her to treat us so poorly just because she has a different skin color to ours. The level of disgust we have towards this attitude and poor service experience cannot be articulated. For someone who is meant to represent such a huge brand to treat another human being so poorly and the disrespect that came with it is something we are not willing to let slide no matter how far it means this can go.

I therefore request for this matter to be attended to urgently as we live close to this pick n pay and have been regular clients but for her to think she can abuse her power and treat people with such disregard to go as far as being physical to try and dismiss an error on pick n pay's side only to rip us off of our dignity as clients is appalling. I can get her name if need be for this matter to be escalated as soon as possible but please make sure this gets the utmost attention that it deserves as we will be exploring all available avenues to make sure this kind of behavior is corrected and not accepted in a country where we still fighting very hard to recognize every person of every color and culture with the same respect and equality. Our long weekend was ruined because of someone that thinks they can use their tittle to disrepect and attack another human being.

Hoping to hear from you soonest S'thembiso Matlou ***