Worse customer service

Good day. I bought a airfryer at pick n pay hyper in Ottery, it broke as smoke was coming out of the airfryer, took it in with my slip and box along. This was on the 20th April 2024 Went back to the store as they said they would contact me in 21 working days, which never happened no one at the store got back to with any feedback I called the store myself. As I requested a refund or a new airfryer they said they have to send it to see if it could be repaired, I wasn't happy with this matter as the fryer was in frames and my question was what if it breaks again. After no one contact me I went to the store on the 25th of May which is 5 weeks of waiting for anyone to get back but nothing. Got at the store and they had my airfryer ready at the back from repair. When opening up the box My airfryer that was given was in a very bad condition. It had loads of scratch marks,the name ontop of the fryer was half way off, the lid ontop was lose. I was blown away by the condition it was in because I looked nicely after it. I called the store manager Senzo and told him I'm not taking the airfryer as the condition it was in and it still had a smoke smile inside.

From the 25th May 2024 till the 3rd of June 2024 still no one has contacted me regarding anything.. I still don't have a airfryer I'm honestly disappointed, and disgusted by their service. I have called the store but no one is getting back to me at all. HELP I'm furious