SH
Sakeenah H
1 reviews | Active since Oct 2018
24 Mar 2021, 11:08
Worms in Pnp livewell range
Do not purchase any livewell products unless you are absolutely sure there are no worms or ****roaches in their products. Recently I purchased the livewell almonds and cranberries and found worms and webs in my product. On a previous occasion I purchased the peanuts and raisins corn my sister who was in hospital and had just given birth. There was a ****roach inside the packet a small dead and dried ****roach. I have tried to get pick n pay to look into the matter and to compensate me for monies lost but they have not gotten into contact with me or resolved this matter even after a month. I have pictures of worms and still have not received a reply.
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Replies (2)
Pick n Pay's replyOfficial
24 Mar 2021, 11:16Good day Sakeenah,
Thank you for taking the time to address your concerns with us.
Please accept our sincerest apologies for the unfortunate customer service experience and poor quality product.
We view this incident in a very serious light, We have escalated it with our management team.
We will be in touch soonest.
We value you as a Pick n Pay customer and are committed to improve continually on our service levels.
Should you have any further queries or need assistance please feel free to contact us on the information provided below.
Monday - Sunday 08:00 - 17:00
Our Contact number is ***or Chat to us ***
Kind regards,
The Pick n Pay Team
Thank you for taking the time to address your concerns with us.
Please accept our sincerest apologies for the unfortunate customer service experience and poor quality product.
We view this incident in a very serious light, We have escalated it with our management team.
We will be in touch soonest.
We value you as a Pick n Pay customer and are committed to improve continually on our service levels.
Should you have any further queries or need assistance please feel free to contact us on the information provided below.
Monday - Sunday 08:00 - 17:00
Our Contact number is ***or Chat to us ***
Kind regards,
The Pick n Pay Team
Best regards,
Pick n Pay's reply24 Mar 2021, 11:16
Official
Good day Sakeenah,
Thank you for taking the time to address your concerns with us.
Please accept our sincerest apologies for the unfortunate customer service experience and poor quality product.
We view this incident in a very serious light, We have escalated it with our management team.
We will be in touch soonest.
We value you as a Pick n Pay customer and are committed to improve continually on our service levels.
Should you have any further queries or need assistance please feel free to contact us on the information provided below.
Monday - Sunday 08:00 - 17:00
Our Contact number is ***or Chat to us ***
Kind regards,
The Pick n Pay Team
Thank you for taking the time to address your concerns with us.
Please accept our sincerest apologies for the unfortunate customer service experience and poor quality product.
We view this incident in a very serious light, We have escalated it with our management team.
We will be in touch soonest.
We value you as a Pick n Pay customer and are committed to improve continually on our service levels.
Should you have any further queries or need assistance please feel free to contact us on the information provided below.
Monday - Sunday 08:00 - 17:00
Our Contact number is ***or Chat to us ***
Kind regards,
The Pick n Pay Team
Best regards,
SH
Sakeenah H's updateReviewer Update
24 Mar 2021, 11:33Pick n pay told me the exact same thing a week ago. Don’t blame covid because we aren’t on level one and there is no excuse for the poor customer service I have received. Have you ever fed your children worms?
SH
Sakeenah H's update24 Mar 2021, 11:33
Reviewer Update
Pick n pay told me the exact same thing a week ago. Don’t blame covid because we aren’t on level one and there is no excuse for the poor customer service I have received. Have you ever fed your children worms?