World-class service

When a bad experience turns into the most memorable experience. I received bad customer service at Pick 'n Pay Sanctuary branch on Saturday the 25th January I wrote a complaint about it and to my surprise I was contacted on the 11th February by the Manager to apologise for my bad experience. She then asked me to pop in the next day if I can I popped in and asked for the two people she said I must ask for, once again they apologised and asked me to wait to my surprise they came back with a bunch of roses and chocolate. I wasn't expecting this never have I encountered such a thoughtful gesture from a service provider it left me speechless. Thank you Pick 'n Pay Sanctuary for restoring my loyalty to your organisation.