Wood in Pick n Pay peas
Yesterday I bought a packet on pnp brand peas. I opened the peas to put in my soup and a big piece of VARNISHED WOOD falls out of the packet! I informed Pick n Pay via Facebook but they have asked no less than 12 questions including the barcode, sell by date, manufactured date etc. I'm shocked. This is a health risk and you are so blasé about it. You have lost a customer and many others in East London after I go public with the pictures.
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Pick n Pay's replyOfficial
04 Jun 2019, 12:24Good day Josie, Thank you for taking the time to address your concerns with us. Please accept our apologies for the poor product quality. We are addressing your concerns with our Corporate Brands Team. An email has been sent to you from our team requesting more information.
This information is needed to enable our team to pin point were the error had occurred with this batch of peas. Kindly respond to the email with necessary information to enable our team to investigate further.
We value you as a Pick n Pay customer and are committed to improve continually on our service levels. Kind Regards, The Pick n Pay Team
This information is needed to enable our team to pin point were the error had occurred with this batch of peas. Kindly respond to the email with necessary information to enable our team to investigate further.
We value you as a Pick n Pay customer and are committed to improve continually on our service levels. Kind Regards, The Pick n Pay Team
Pick n Pay's reply04 Jun 2019, 12:24
Official
Good day Josie, Thank you for taking the time to address your concerns with us. Please accept our apologies for the poor product quality. We are addressing your concerns with our Corporate Brands Team. An email has been sent to you from our team requesting more information.
This information is needed to enable our team to pin point were the error had occurred with this batch of peas. Kindly respond to the email with necessary information to enable our team to investigate further.
We value you as a Pick n Pay customer and are committed to improve continually on our service levels. Kind Regards, The Pick n Pay Team
This information is needed to enable our team to pin point were the error had occurred with this batch of peas. Kindly respond to the email with necessary information to enable our team to investigate further.
We value you as a Pick n Pay customer and are committed to improve continually on our service levels. Kind Regards, The Pick n Pay Team