1 reviews | Active since Oct 2016

24 Feb 2021, 19:48

Wonderboom Junction - Attitude

I received such bad service from pick n pay Wonderboom Junction. The first thing that ticked me off was that there was no one on the floor to assist clients. I had been looking for stockings in the clothing section only to find them in the hair section. As relieved as I was to find them there wasn't any size so I had to look for assistance. I walked the whole floor from the soaps right through to the fruits section looking for someone to help. I found some guy standing in the front of the store (I always see him standing there, he could be the manager). I approached him and explained that I was looking for a size and he told me to go to Bonlo a cashier. The cashier then told me she's holding cash and couldn't assist me then I lost it. I'm tired m from work, I've been looking for assistance the entire floor and now I'm being taken from pillar to post just to confirm if they had size.

If there's one thing we learnt from this pandemic is that stores are all the same the difference is service. We can't still have people dragging their feet to assist clients. Thanks to Tsakane for taking me to the correct place only for Karabo to also take her time in finding stock in her own store. I just lost my cool and walked away because wow. I will not be visiting this store again. Will opt for other pick n pay stores or even other grocery stores really.

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Replies (1)
's update27 Feb 2021, 14:13
Reviewer Update
Good day, its been two days now and there has been no response from the management of that branch. I did say Wonderboom Junction so I don't know what u still checking for as I provided names that could help with the investigation or whatever you trying to find. Your customer service is just as bad. I work at a very big Company and complaints don't take this long to be reviewed and the client to be contacted. Very disappointing. You can stop with whatever investigation you are doing or your apology really. I am sooo over this whole issue and your company. Checkers would have done a better job. Its just that I have never experienced such bad treatment from any of their branch.